SHIPPING & LOGISTICS POLICY

Company: TurnKey Pro Studios

Effective Date: April 3, 2026

POLICY OVERVIEW & PRODUCT-SPECIFIC TERMS

TurnKey Pro Studios operates as a premium systems integrator. Logistics requirements, lead times, and carrier methods vary by component and manufacturer.

• The Priority Rule: Specific shipping rules, fees, or lead times located on individual Product Description Pages take absolute precedence over these general terms.

• The Default Rule: In the absence of specific logistical terms on a Product Page, this document serves as the definitive default policy governing the shipping and delivery of your order.

1. SHIPPING QUICK-REFERENCE

Item Category	Order Under $1,000	Order Over $1,000	Est. Delivery (Total)
Golf Simulator Studio Packages	N/A	FREE	7 - 15 Business Days
Launch Monitors	N/A	FREE	5 - 7 Business Days
Golf Enclosures	FREE	FREE	6 - 10 Business Days
Impact Screens	FREE	FREE	6 - 10 Business Days
Hitting Mats	FREE	FREE	6 - 10 Business Days
Poles & heavy frames	$120.00 Flat Rate	$120.00 Flat Rate	6 - 10 Business Days
Safety Nets	$55.00 Flat Rate	FREE	6 - 10 Business Days
Flooring & Turf Rolls	FREE	FREE	6 - 10 Business Days
Golf Projectors	FREE	FREE	3-5 Business Days

Note: A Direct Adult Signature is required upon delivery for all orders valued at $1,000 USD or above (including Enclosures, Launch Monitors, Computers, and Full Systems) to ensure your high-value investment is delivered safely into your hands.

2. ORDER LIFECYCLE: FROM CLICK TO SHIP

• Order Confirmation: You will receive an immediate confirmation email upon ordering to your registered email. This pre-authorizes your card but does not charge it yet.

• Stock Verification: We immediately verify availability with our elite distribution hubs. If an item is on backorder, subject to updated lead times, or affected by peak seasonal demand, we will contact you directly via phone and email prior to voiding your authorization. We encourage customers to check individual product pages for the most up-to-date information regarding stock availability, estimated lead times, and seasonal adjustments.

• Payment Processing: We only process your payment once the item is confirmed for shipment (typically within 24 hours).

• Processing & Lead Times: Processing times vary by product. While standard items typically ship within 3–5 business days, enclosures, bundles, custom items and specialized hardware carry unique production queues. Please review the specific product page for exact estimated lead times.

• Tracking Delivery: Tracking information will be emailed to you within 24 hours of your shipment leaving the warehouse. If you have not received tracking information after 7 business days (or after the stated lead time on your product page), please reach out to sales@turnkeyprostudios.com.
  

3. THE INTEGRATION MODEL (MULTI-HUB)

• Split Shipments: Because we source the most advanced tech and frames from specialized facilities, components of a bundle (e.g., the launch monitor and the steel frame) often ship from different hubs and may arrive in separate boxes on different days.

• Order Status & Multi-Item Tracking: For multi-item orders, we establish a single dedicated email thread and a central tracking link to manage all logistics for you. We continuously update this thread as each component dispatches so you can track your entire setup from one place.

4. SHIPPING CARRIERS & FREIGHT

• Standard Ground Delivery: Fedex/UPS Standard ground shipping is used for all products, launch monitors, frames, enclosures, and accessories across our store.

• Heavy Freight & Turf Flooring: Heavy turf flooring is the only product category shipped via freight delivery. Liftgate delivery service is included at no extra charge to bring the roll down to ground level; however, 2–3 adults must be present at delivery to unload and move the material into your location.

5. PRODUCTION LEAD TIMES & HANDLING

• Processing & Lead Times: Standard items ship within 3–5 business days. Please consult the specific product page for exact processing and lead times.

• Transit Time: Standard transit takes 2–3 business days depending on the product type and your customer location.

• Disclaimer: All lead times are estimates. TurnKey Pro Studios is not liable for delays caused by manufacturer backorders or carrier logistics once the product has left our fulfillment hubs.

6. SHIPPING FEES & THE $1,000 THRESHOLD

• Free Shipping Eligibility: Most enclosures, screens, and bundles qualify for Free Shipping. Hitting Mats and Safety Nets qualify for Free Shipping when the total cart value exceeds $1,000.00 USD.

• Fixed-Fee Exclusions: Due to extreme weight and specialized packaging, Metal Pole Kits, Heavy-Duty Mounts & Frames carry a flat fee of $120.00 regardless of order total.
  

7. DELIVERY LOGISTICS & GEOGRAPHY

• Standard Delivery: Packages will be delivered to your door or designated delivery area via standard FedEx/UPS OR by Freight (Turf flooring only).

• Geography: We ship to the Lower 48 Continental United States. We do not ship to PO Boxes.

8. INSPECTION & DAMAGE PROTOCOL (MANDATORY)

Every shipment is fully insured. Because we utilize premium ground carriers, the window for reporting damage is extremely short.

• Visible Damage Upon Delivery: If the packaging arrives significantly damaged (crushed, open, or ripped), you have the right to Refuse the Delivery. Tell the driver: "Refusing due to damage."

• The 24-Hour Rule: Any "Concealed Damage" (product is broken but the box looked okay) must be reported to sales@turnkeyprostudios.com within 24 hours.

• Documentation Required: To file an insurance claim, we require photos of the exterior box damage, the shipping label, and the damaged product inside.

9. PRODUCT PAGE PRECEDENCE

TurnKey Pro Studios operates as a premium systems integrator. Specific lead times or delivery methods listed on an individual Product Description Page take absolute precedence over these general terms. In the absence of such specific terms, these general terms serve as the definitive default for your order.

10. SHIPPING ACKNOWLEDGEMENT & DISPUTE WAIVER

By completing your purchase with TurnKey Pro Studios, you explicitly acknowledge, understand, and agree to the following:

• Inspection Duty: I understand I am to inspect all packages upon delivery, and notate and take pictures if there is any damage and provide it to TurnKey Pro Studios within 24 hours of delivery.

• Estimate Acceptance: I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of TurnKey Pro Studios.

• Dispute & Chargeback Waiver: I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimated delivery time turned out to be incorrect due to manufacturer or logistical constraints.

• Multi-Shipment Logic: I understand that as a systems integrator, TurnKey Pro Studios may ship my order in multiple boxes from different hubs, and these may arrive on different days.

• Liability Transition: I acknowledge that TurnKey Pro Studios is not liable for carrier delays once the product has left the fulfillment hub, and I will not hold the company responsible for third-party logistical performance.

BY USING THIS SITE AND COMPLETING YOUR PURCHASE, YOU ACKNOWLEDGE AND AGREE TO THESE LOGISTICAL TERMS. IF YOU DO NOT AGREE, PLEASE DO NOT PROCEED WITH YOUR ORDER.