Shipping Rates & Timelines

• Free Standard Shipping: We are proud to offer free standard shipping on our systems.
• Processing Time: 3-5 Business Days (This includes thorough quality checks and secure packaging).
• Transit Time: 3-5 Business Days via trusted carriers (UPS or FedEx).
• Total Delivery Timeline: You can expect your order to arrive within 6-10 Business Days.
• Multiple Packages / Split Shipments: If you purchased accessory packages, your items may arrive in different boxes and at slightly different times. Because we partner with specialized, top-tier suppliers to bring you the best components, different parts of your order may ship from separate warehouses.

Order & Shipping Confirmation

Once an order is placed, a confirmation email will be sent. This means that Turnkey Pro Studios has received your order in our system. Once received, we immediately reach out to our suppliers to confirm that the ordered items are in stock and ready for shipment.

If any item is out of stock, on backorder, or otherwise unavailable, Turnkey Pro Studios will notify you promptly via email. Once your product(s) are confirmed and ready for transit, they will be shipped out.

Tracking & Cancellations

An email with your tracking information will be sent to you within 24 hours of your order being shipped. If you have not received tracking information within 3 business days after the lead time posted on the product page, please contact our support team.

Please Note: Once an order has shipped, cancellation is not permitted. Please see our "Cancellations & Returns" policy for more details.

Delivery Terms

Once an order shows as "Delivered" to your shipping address according to the tracking information provided by the freight or shipping company, Turnkey Pro Studios is not responsible for any "nonreceivable" situations (such as theft or misplaced packages after delivery). No replacements or refunds will be issued for packages officially marked as delivered.

Key Features

• 0.5 Ultra-Short Throw Ratio: Maximize compact spaces and swing freely without casting player shadows or risking club damage.
• One-Touch Screen Fill: Instantly fit 1:1, 4:3, 16:10, or 16:9 impact screens without distortion using dedicated remote hotkeys.
• 4,000 Lumens & Custom Golf Mode: Crystal-clear, vibrant images even with ambient lights on, tuned specifically for true-to-life course colors.
• Dedicated Golf Remote Control: Features a Quick Focus button and direct setup hotkeys so you never have to navigate complex menus.
• IP5X Dustproof Laser Engine: Sealed, filter-free laser engine built for tough garage environments (32–104°F) with up to 20,000 hours of maintenance-free performance.
• Floor & Ceiling Mount Versatility: Designed for easy floor enclosure setups or traditional ceiling mounts with equal stability.
• Low Input Lag & Wireless Option: Smooth 16.7ms response time (1080p @ 120Hz) for gaming and movie nights, with support for the optional BenQ EZC5201BS wireless dongle.

BenQ AH500ST Technical Specifications

Display

• Projection System: DLP (1-Chip DMD)
• Native Resolution: 1080p Full HD (1920 x 1080)
• Brightness: 4,000 ANSI Lumens
• Contrast Ratio: 3,000,000:1 (FOFO)
• Display Color: 30-bit (1.07 Billion colors)
• Native Aspect Ratio: 16:9 (Supports 16:10, 4:3, and 1:1 via Screen Fill)

Optics & Projection

• Lens Type: Short-Throw (ST)
• Throw Ratio: 0.499:1
• Zoom Ratio: Fixed
• Lens Specification: F = 2.8, f = 7.46 mm
• Projection Offset: 112% (Full-Height)
• Keystone Adjustment: 2D Keystone, Vertical ±30° / Horizontal ±30°

Light Source & Power

• Light Source: Laser
• Light Source Life:Normal Mode: 20,000 hoursECO Mode: 38,000 hours
• Power Supply: AC 100 to 240 V (50/60 Hz)
• Power Consumption: 250W (Typical @ 110V)

Inputs & Connectivity (I/O)

• Video Input:2x HDMI 2.0a (HDCP 2.2 compliant)
• Audio Output:1x 3.5mm Audio Out Mini Jack
• USB Ports:1x USB Type-A (2.0 / Supports Wireless Dongle)1x USB Type Mini-B (Service Port)
• Control & Network:1x RJ45 (LAN)1x RS232 (DB-9 pin)

Audio

• Built-in Speaker: 10W x 1

Dimensions & Physical Specs

• Chassis Color: Black
• Dimensions (W x H x D): 12.60 x 5.14 x 10.04 in (320.0 x 130.6 x 255.0 mm)
• Net Weight: 11.2 lbs (5.1 kg)

Frequently Asked Questions (FAQs) – BenQ AH500ST Setup

Q: My garage is really tight on space. Will this projector fit, and will I have to compromise on screen size?

A: Not at all. This is exactly what the AH500ST was built for. Designed specifically to let you "swing big in the smallest space," it packs an ultra-short 0.5 throw ratio that projects massive, immersive images even in shallow garages, tight basements, or spare rooms. You won't need a huge, deep room to get a full-scale simulator experience, nor will you have to settle for a tiny display image just because space is limited.

Q: What are the benefits of the 0.5 short-throw lens, and can I mount the projector on the floor?

A: The 0.5 short-throw ratio offers maximum setup flexibility and peace of mind:

• No Shadows & Safe Swings: Because it sits so close to the screen, you can swing freely without casting player shadows over the fairway or worrying about clipping the projector with high pop-up shots or follow-throughs.
• Floor or Ceiling Versatility: Its compact form factor is perfect for both ceiling mounting and floor placement inside a protective floor enclosure box.
• Cleaner Cable Layout: Placing the projector closer to the screen cuts down on long cable runs back across your garage ceiling.

Q: My impact screen isn't standard widescreen (e.g., 4:3, 1:1, or 16:10). Is image alignment going to be a technical nightmare?

A: Not with the AH500ST. Instead of making you dig through complex computer display menus or graphics card settings, BenQ built setup shortcuts directly into the remote control:

• Screen Fill Technology: Press a single dedicated button on the remote to automatically scale your image to natively fill 1:1, 4:3, 16:10, or 16:9 impact screens without distortion or awkward stretching.
• Quick Focus & Keystone: Use the dedicated Quick Focus hotkey and 2D Keystone adjustments right from the remote to get a sharp, perfectly squared image in seconds.

Q: Do I need to turn off all the lights in my garage to see the course clearly?

A: No. With 4,000 ANSI lumens of laser brightness paired with BenQ’s exclusive Golf Mode, the AH500ST cuts right through bright garage lighting and daylight. Golf Mode fine-tunes colors to render lush greens, fairways, and sky tones with rich contrast, meaning you can keep overhead lights on to safely track your stance, ball contact, and swing-analysis cameras.

Q: Garages get dusty and cold in the winter. Will harsh garage conditions damage the projector?

A: No. The AH500ST features an IP5X dustproof sealed laser engine designed to survive dust, turf particles, and temperature swings typical of garages, sheds, or basements. It operates reliably in temperatures ranging from 32°F to 104°F (0°C to 40°C) and requires zero filter replacements or routine internal cleaning.

Q: Why is a laser engine better than a traditional bulb projector, and can I use it for other things?

A: Laser engines power on instantly with zero warm-up time and maintain peak 4,000-lumen output for up to 20,000 hours (38,000 hours in ECO Mode), eliminating the dimming issues and expensive bulb replacements of traditional projectors.

Plus, when you aren't golfing, the AH500ST double-dips as a home theater or gaming setup with dedicated Cinema Mode and ultra-responsive low input lag (16.7 ms @ 1080p 120Hz). You can even plug in the optional BenQ WiFi dongle for effortless, cable-free 1080p wireless streaming.

TurnKey Pro Studios Warranty & Return Policy

At TurnKey Pro Studios, we stand behind the quality of your simulator equipment. Every electronic product we sell, including Golf Launch Monitors, Projectors, and Computer Systems; is shipped factory-new, pre-tested, and in original packaging. To maintain our professional-tier pricing and provide premium, dedicated lifetime support, we adhere to the following comprehensive policies.

1. Delivery Protection & Shipping Insurance

To guarantee your investment arrives in flawless condition, every shipment is 100% fully insured against transit damage.

• The 24-Hour Shipping Damage Rule: Because our premium electronics are fully calibrated and verified before leaving our facility, sales are final once safely accepted from the carrier. However, if your package is damaged during transit, we will immediately facilitate a return or replacement under the following conditions: Report Promptly: Notify us within 24 hours of delivery. Provide Evidence: Send clear photos of both the damaged external packaging and the product itself.
• Pro-Tip (Refusal of Delivery): We strongly encourage you to reject any delivery on the spot if the exterior boxes show obvious signs of severe damage (torn, crushed, or badly dented).

2. Premium Projector Limited Warranty (Standard 3-Year Coverage)

Your projector is backed by a robust manufacturer warranty against defects in materials or workmanship under normal use.

• Projector Hardware: Fully covered for three (3) years from the original purchase date for parts and labor.
• Pre-installed Lamps (If the projector is a lamp-based model): Covered for 2,000 hours or one (1) year, whichever comes first.
• Replacement Lamps (If the projector is a lamp-based model): Covered for 90 days or 500 hours, whichever comes first.
• 30-Day Dead On Arrival (DOA) Protection: If your projector has a defect straight out of the box, report it to us within 30 days of purchase. We will issue an RMA, replace the unit with a brand-new projector, and cover all shipping charges both ways.
• RMA Shipping Costs: TurnKey Pro Studios covers all shipping costs for in-warranty repairs within the US and Canada. For out-of-warranty units, the customer handles inbound shipping and repair costs, while we cover the return shipping back to you.

3. How to Obtain Projector Warranty Service

If your projector requires technical attention, follow these simple steps for a smooth resolution:

1. Initiate a Claim: Contact our team using the support details listed at the bottom of this policy. Please do not send any items back without prior authorization.
2. Phone Troubleshooting: Our tech team will first walk you through quick diagnostics over the phone to see if a simple settings adjustment solves the issue.
3. RMA Issuance: If a repair is required, we will issue a Return Merchandise Authorization (RMA) number (valid for 30 days).
4. Secure Return: Pack the product in its original shipping materials. Include a note describing the symptoms, your original proof of purchase, and print the RMA number clearly on the packing slip and exterior box.
5. Fast Turnaround: We make every effort to service and ship your product back to you within 30 days of receipt.

4. Non-Electronic Hardware (Enclosures & Mats)

For non-electronic items such as our Guardian™ Enclosures, Impact Screens, and Hitting Mats:

• Return Window: Unopened, unused items may be returned within 15 days of delivery.
• Restocking Fee: Approved non-electronic returns are subject to a 25% restocking fee.
• Shipping Costs: Original and return shipping costs are the sole responsibility of the customer and are non-refundable.

5. Warranty Exclusions & Limitations

Our limited warranty ensures product integrity but does not cover damages resulting from:

• Normal wear and tear.
• Misuse, negligence, accidental impacts, or operating outside of intended use.
• Use of unauthorized, third-party replacement parts or hardware modifications.
• Improper environment (extreme temperatures, heavy garage dust, high humidity).
• Power fluctuations, surges, lightning strikes, or acts of God.
• Loss of custom software settings or calibration data.

Have Questions, Need Technical Support, or Filing a Claim?

Our dedicated support and engineering teams are here to help you maximize your bay's performance. Please reach out directly through any of the channels below:

• General Support Email: sales@turnkeyprostudios.com
• Main Support Line: 402-577-0167

Certified Systems Integrator
As a specialized systems integrator, we do more than just resell products. We vet, test, and authorize only market-proven hardware from elite manufacturers. By sourcing through TurnKey Pro Studios, you are guaranteed authentic, high-performance gear backed by professional-grade technical certification.

Stealth-Quiet™ Impact Technology
Our triple-layer screens are engineered for industry-leading noise reduction. They are the premier choice for residential garages, luxury hotels, and commercial lounges where acoustic control is a priority.

Smart Installation Frameworks
Skip the complexity. We offer Smart Frameworks designed for rapid deployment, reducing setup time from hours to minutes. Our modular systems ensure professional stability with intuitive, tool-efficient assembly.

"Build Your Own" Studio Tools
Eliminate the guesswork with our interactive Build Your Own Simulator page. You select the specific components, from launch monitors to enclosures, giving you total control over your configuration while ensuring every part is technically compatible.

Expert Consultations in <24 Hours
Get recommendations from specialists who understand the technical nuances of golf simulation. Reach out today, and our experts will provide a tailored response to assist your journey within 24 hours.

Tier-Level Technical Support
We are your dedicated partner for the life of your studio. From initial configuration to long-term maintenance, we provide expert, Tier-Level support to ensure your system operates at peak efficiency from day one. We take pride in providing the fastest technical customer support in the industry to keep you up and running.