Shipping Rates & Timelines

• Free Standard Shipping: We are proud to offer free standard shipping on our systems.
• Processing Time: 1-2 Business Days (This includes thorough quality checks and secure packaging).
• Transit Time: 3-5 Business Days via trusted carriers (UPS or FedEx).
• Total Delivery Timeline: You can expect your order to arrive within 4-7 Business Days.
• Multiple Packages / Split Shipments: If you purchased accessory packages, your items may arrive in different boxes and at slightly different times. Because we partner with specialized, top-tier suppliers to bring you the best components, different parts of your order may ship from separate warehouses.

Order & Shipping Confirmation

Once an order is placed, a confirmation email will be sent. This means that Turnkey Pro Studios has received your order in our system. Once received, we immediately reach out to our suppliers to confirm that the ordered items are in stock and ready for shipment.

If any item is out of stock, on backorder, or otherwise unavailable, Turnkey Pro Studios will notify you promptly via email. Once your product(s) are confirmed and ready for transit, they will be shipped out.

Tracking & Cancellations

An email with your tracking information will be sent to you within 24 hours of your order being shipped. If you have not received tracking information within 3 business days after the lead time posted on the product page, please contact our support team.

Please Note: Once an order has shipped, cancellation is not permitted. Please see our "Cancellations & Returns" policy for more details.

Delivery Terms

Once an order shows as "Delivered" to your shipping address according to the tracking information provided by the freight or shipping company, Turnkey Pro Studios is not responsible for any "nonreceivable" situations (such as theft or misplaced packages after delivery). No replacements or refunds will be issued for packages officially marked as delivered.

1. What is the aspect ratio of the BenQ LK936ST, and will it fit my impact screen?

The BenQ LK936ST features a native 16:9 Widescreen layout, which delivers a true 4K UHD cinematic experience. However, because golf simulator enclosures come in various shapes, this projector is uniquely equipped with a Screen Fill utility. Through the projector’s on-screen menu, you can instantly toggle the aspect ratio to match your specific screen shape:

• 16:9 Widescreen (Native): Best for wide enclosures. To find your image width, multiply your screen height by 1.78.
• 16:10 Ratio (Professional): A premium compromise commonly used in custom simulator bays. Multiply height by 1.60.
• 4:3 Ratio (Square): Ideal for rooms with high ceilings but restricted width. Multiply height by 1.25.

2. How far away from the screen should I mount the BenQ LK936ST?

The BenQ LK936ST is built with a specialized 0.81 ~ 0.89 short-throw ratio and an integrated 1.1x manual zoom lens. This means you can project a massive, crisp 14-foot wide image from less than 12 feet away.

This short-throw configuration allows you to mount the projector safely above or behind your hitting zone, ensuring that the golfer never blocks the beam or casts a shadow onto the screen during a swing. You can utilize an online calculator to fine-tune the exact placement based on your simulator room's dimensions.

3. How do I protect this projector from stray golf balls or club strikes?

Because the LK936ST is a high-end 4K investment, heavy-duty physical protection is strongly recommended. Turnkey Pro Studios offers precision-engineered defense systems built exactly for this model:

• Ceiling Mounts: Protect your overhead setup using the heavy-duty, vibration-isolated Optic Cage™ Ceiling Mount Enclosure.
• Floor Setups: If you prefer ground placement, secure the unit inside the low-profile Projector Floor Mount (Optic Cage) to safely deflect low-launching ball strikes over the lens.

Pro Tip: To experience the sharpest possible image and get the full value out of your 4K hardware, always ensure your PC display settings and simulator software (such as GSPro, E6 Connect, or Uneekor) are set to the projector's native resolution of 3840 x 2160.

Electronic Products: Warranty & Return Policy

At TurnKey Pro Studios, all electronic products; including Golf Launch Monitors, Projectors, and Computer Systems; are shipped factory-new, pre-tested, and in original factory packaging. To maintain our professional-tier pricing, we adhere to the following strict policy:

1. Zero-Return Policy for Electronics

We only accept returns for electronic items that are documented as damaged during shipping. There are no exceptions to this policy. Once an electronic item is accepted from the carrier, the sale is final.

2. Shipping Damage & The 24-Hour Rule

Every shipment is fully insured for your protection. We will facilitate a return or replacement only for items damaged in transit, provided the following conditions are met:

• Photographic Evidence: You must provide clear photos of the damaged external packaging and the damaged product.
• 24-Hour Window: Damage must be reported to TurnKey Pro Studios within 24 hours of the delivery date. * Refusal of Delivery: We strongly encourage you to reject any delivery that shows obvious external evidence of damage (torn, crushed, or badly dented boxes).

3. Manufacturer Warranty Support

All electronics are fully covered by their respective manufacturer’s warranties (e.g., Optoma, BenQ, Uneekor). In the rare event a hardware problem arises after you have accepted delivery, TurnKey Pro Studios will assist you in receiving warranty service directly from the original manufacturer.

4. Non-Electronic Items (Enclosures & Mats)

For non-electronic hardware (Guardian™ Enclosures, Impact Screens, Mats):

• Unopened Items: May be returned within 15 days, subject to a 25% Restocking Fee.
• Shipping Costs: Original shipping and return shipping costs are the responsibility of the customer and are non-refundable.

Reach Out to Us with your inquiries, and we will respond within 24 hours:

Contact Us Directly at:

sales@turnkeyprostudios.com

Text us:  1-402-577-0167

Certified Systems Integrator
As a specialized systems integrator, we do more than just resell products. We vet, test, and authorize only market-proven hardware from elite manufacturers. By sourcing through TurnKey Pro Studios, you are guaranteed authentic, high-performance gear backed by professional-grade technical certification.

Stealth-Quiet™ Impact Technology
Our triple-layer screens are engineered for industry-leading noise reduction. They are the premier choice for residential garages, luxury hotels, and commercial lounges where acoustic control is a priority.

Smart Installation Frameworks
Skip the complexity. We offer Smart Frameworks designed for rapid deployment, reducing setup time from hours to minutes. Our modular systems ensure professional stability with intuitive, tool-efficient assembly.

"Build Your Own" Studio Tools
Eliminate the guesswork with our interactive Build Your Own Simulator page. You select the specific components, from launch monitors to enclosures, giving you total control over your configuration while ensuring every part is technically compatible.

Expert Consultations in <24 Hours
Get recommendations from specialists who understand the technical nuances of golf simulation. Reach out today, and our experts will provide a tailored response to assist your journey within 24 hours.

Tier-Level Technical Support
We are your dedicated partner for the life of your studio. From initial configuration to long-term maintenance, we provide expert, Tier-Level support to ensure your system operates at peak efficiency from day one. We take pride in providing the fastest technical customer support in the industry to keep you up and running.